1. Shipping Coverage

We offer worldwide shipping to most countries. If your country is not available at checkout, please contact us before placing an order.
Orders are shipped from our warehouse in the Netherlands.

2. Order Processing Time

• Orders are processed within 2-3 business days
• Orders placed on weekends or public holidays are processed on the next business day
• During peak seasons (sales, holidays), processing may take slightly longer
  You will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Times

Delivery times are estimated and may vary depending on destination, customs processing, and local carriers.

⚠️ Delivery times are not guaranteed and may be affected by customs delays, weather conditions, or courier issues.

4. Shipping Methods & Carriers

We ship using reliable international carriers such as:

• PostNL
• DHL
• UPS
• DPD
• Local postal partners in destination countries.The carrier is selected automatically based on destination and package size.

5. Shipping Costs

Shipping costs are calculated at checkout

Any free-shipping promotions will be clearly shown at checkout.

6. Customs, Duties & Import Taxes (Important)

For international orders outside the EU:

• Customs duties, import taxes, VAT, and handling fees are NOT included in the product price or shipping cost
• These charges are determined by your local customs authority
• The customer is fully responsible for paying any customs or import fees.

We are not responsible for:

• Customs delays
• Refused packages due to unpaid duties
• Incorrect address details provided by the customer

Any free-shipping promotions will be clearly shown at checkout.

Incorrect or Incomplete Address

Please ensure your shipping address is correct.

If an order is:

• Returned due to an incorrect address
• Unclaimed or refused

The customer is responsible for:

• Reshipping costs, or Any loss if the package cannot be recovered

Delayed Orders

If your order has not arrived within the estimated delivery time:

• Contact us at [info@tsamsterdam.com]
• Include your order number and tracking number

Lost Packages

If a package is confirmed lost by the carrier:

• We will offer a replacement or refund

Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging
• We will assess the claim and arrange a replacement or refund if approved.