{"id":4667,"date":"2025-12-18T07:44:26","date_gmt":"2025-12-18T06:44:26","guid":{"rendered":"https:\/\/tsamsterdam.com\/?page_id=4667"},"modified":"2025-12-18T07:44:45","modified_gmt":"2025-12-18T06:44:45","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/tsamsterdam.com\/b2c\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div class=\"rt-policy\">\n<h2>1. Shipping Coverage<\/h2>\n<p>We offer worldwide shipping to most countries. If your country is not available at checkout, please contact us before placing an order.<br \/>\nOrders are shipped from our warehouse in the Netherlands.<\/p>\n<h2>2. Order Processing Time<\/h2>\n<ul>\n<li>Orders are processed within 2-3 business days<\/li>\n<li>Orders placed on weekends or public holidays are processed on the next business day<\/li>\n<li>During peak seasons (sales, holidays), processing may take slightly longer<br \/>\nYou will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order has been dispatched.<\/li>\n<\/ul>\n<h2>3. Estimated Delivery Times<\/h2>\n<p>Delivery times are estimated and may vary depending on destination, customs processing, and local carriers.<\/p>\n<table class=\"shipping-table\">\n<thead>\n<tr>\n<th>Destination<\/th>\n<th>Estimated Delivery Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Netherlands<\/td>\n<td>1\u20133 business days<\/td>\n<\/tr>\n<tr>\n<td>Europe (EU)<\/td>\n<td>3\u20137 business days<\/td>\n<\/tr>\n<tr>\n<td>United Kingdom<\/td>\n<td>4\u20138 business days<\/td>\n<\/tr>\n<tr>\n<td>North America (USA\/Canada)<\/td>\n<td>7\u201314 business days<\/td>\n<\/tr>\n<tr>\n<td>Asia<\/td>\n<td>7\u201318 business days<\/td>\n<\/tr>\n<tr>\n<td>Australia &#038; New Zealand<\/td>\n<td>8\u201320 business days<\/td>\n<\/tr>\n<tr>\n<td>Rest of the World<\/td>\n<td>10\u201325 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u26a0\ufe0f Delivery times are not guaranteed and may be affected by customs delays, weather conditions, or courier issues.<\/p>\n<h2>4. Shipping Methods &#038; Carriers<\/h2>\n<p>We ship using reliable international carriers such as:<\/p>\n<ul>\n<li>PostNL<\/li>\n<li>DHL<\/li>\n<li>UPS<\/li>\n<li>DPD<\/li>\n<li>Local postal partners in destination countries.The carrier is selected automatically based on destination and package size.<\/li>\n<\/ul>\n<h3>5. Shipping Costs<\/h3>\n<p>Shipping costs are calculated at checkout<\/p>\n<p>Any free-shipping promotions will be clearly shown at checkout.<\/p>\n<h3>6. Customs, Duties &#038; Import Taxes (Important)<\/h3>\n<p>For international orders outside the EU:<\/p>\n<ul>\n<li>Customs duties, import taxes, VAT, and handling fees are NOT included in the product price or shipping cost<\/li>\n<li>These charges are determined by your local customs authority<\/li>\n<li>The customer is fully responsible for paying any customs or import fees.<\/li>\n<\/ul>\n<p><strong>We are not responsible for:<\/strong><\/p>\n<ul>\n<li>Customs delays<\/li>\n<li>Refused packages due to unpaid duties<\/li>\n<li>Incorrect address details provided by the customer<\/li>\n<\/ul>\n<p>Any free-shipping promotions will be clearly shown at checkout.<\/p>\n<h3>Incorrect or Incomplete Address<\/h3>\n<p>Please ensure your shipping address is correct.<\/p>\n<p>If an order is:<\/p>\n<ul>\n<li>Returned due to an incorrect address<\/li>\n<li>Unclaimed or refused<\/li>\n<\/ul>\n<p>The customer is responsible for:<\/p>\n<ul>\n<li>Reshipping costs, or Any loss if the package cannot be recovered<\/li>\n<\/ul>\n<h3>Delayed Orders<\/h3>\n<p>If your order has not arrived within the estimated delivery time:<\/p>\n<ul>\n<li>Contact us at [info@tsamsterdam.com]<\/li>\n<li>Include your order number and tracking number<\/li>\n<\/ul>\n<h3>Lost Packages<\/h3>\n<p>If a package is confirmed lost by the carrier:<\/p>\n<ul>\n<li>We will offer a replacement or refund<\/li>\n<\/ul>\n<h3>Damaged Items<\/h3>\n<p>If your order arrives damaged:<\/p>\n<ul>\n<li>Contact us within 48 hours of delivery<\/li>\n<li>Include clear photos of the item and packaging<\/li>\n<li>We will assess the claim and arrange a replacement or refund if approved.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Shipping Coverage We offer worldwide shipping to most countries. If your country is not available at checkout, please contact us before placing an order. Orders are shipped from our warehouse in the Netherlands. 2. Order Processing Time Orders are processed within 2-3 business days Orders placed on weekends or public holidays are processed on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/simple-pages.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4667","page","type-page","status-publish","hentry"],"acf":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/pages\/4667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/comments?post=4667"}],"version-history":[{"count":2,"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/pages\/4667\/revisions"}],"predecessor-version":[{"id":4669,"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/pages\/4667\/revisions\/4669"}],"wp:attachment":[{"href":"https:\/\/tsamsterdam.com\/b2c\/wp-json\/wp\/v2\/media?parent=4667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}